A: We lost the customer database for the prior-2016 Audio Damage site. However, every single plugin that was available on that site is now available on the Free & Legacy page. Moving forward, make a new account the next time you purchase something from us.

A:We no longer offer any of the Rough Riders for free, due to heavy abuse of our largess. If you'd like to know more, there is a blog post on the subject. 

A:Our products do not have copy protection. You are free to install them on any computer you own. Some of the older manuals mention registration codes. These are no longer required.

A:As soon as you complete the transaction, the store will provide you with a link to download the Windows, macOS, and Linux installers; in addition, you always have access to download links in your store account. Click on the appropriate order's "Digital items & PDF invoice" link to see the download links. 

Answer...A:No, sorry. The iOS versions are separate purchases, administered by the App Store. Any financial aspects of the iOS purchase (such as refunds, etc.) are handled by Apple through your App Store account. 

A:Generally speaking, there are two sources of this issue. The first is that you're trying to instance a stereo plugin on a mono track (common in Logic and ProTools with certain of our plugins.) The second is that the AU validator has gotten wedged (common in Logic.) Solving the first should be self-evident. Solving the second generally requires a reboot. If those don't sort it or it is something else, drop us a line or hit up our Discord.

Only Plugin Boutique is an authorized reseller. Any other source is illegitimate. You should get a refund.

We have completely closed down our hardware business, and no longer have the infrastructure to provide support or repair for Eurorack modules.